Sales Development
June 20, 2025

Call Screening Isn’t the Problem — Your SDRs Still Don’t Know How to Connect

Sales Twitter and LinkedIn will soon erupt with takes, just like they did with email deliverability. Expect the flood of hot takes and “solutions” by September. But let’s be clear: this doesn’t kill cold calling — it just makes average reps easier to ignore.

James Donaldson
Founder
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iOS 26 Call Screening Isn’t the Problem — Your SDRs Still Don’t Know How to Connect

Intro: Apple Just Raised the Bar — A Bit

Apple’s iOS 26, coming this September, adds a new feature: built-in AI call screening. As described by bland.ai, “When an unknown number calls, iOS will automatically pick up on the user's behalf, ask who's calling and why, then present a real-time transcript to the phone owner so they can decide whether to answer.”

Sales Twitter and LinkedIn will soon erupt with takes, just like they did with email deliverability. Expect the flood of hot takes and “solutions” by September. But let’s be clear: this doesn’t kill cold calling — it just makes average reps easier to ignore.

This Isn’t the Death of Cold Calling — But It Is a Warning Shot

This update will mostly affect a narrow middle of the market:

  • People who already answer unknown calls? They still will.

  • People who never answer? They still won’t.

  • The few in the middle? If they opt-in to screening, they’ll answer even less.

But here’s the kicker: the best teams never relied on these edge cases. They already knew how to connect.

Great Callers Don’t Rely on Luck or Mobile Numbers

The reps who get through consistently:

  • Call switchboards and ask to be transferred.

  • Call direct lines not just mobiles.

  • Use multiple local presence numbers.

  • Call at varied times, including early morning or late afternoon.

  • Follow up with email or LinkedIn to drive familiarity.

If your team isn’t doing this now, iOS 26 isn’t your issue. Skill gaps are.

[Refer to: "Diallers for 2025"] — especially the section on how Rocketphone and other tools offer mobile fallback and live call coaching features that only matter if reps already understand multi-threaded calling strategy.

Protecting Numbers Is Smart. But Smart Dialling Still Wins

Yes, number reputation matters. That's why tools like Rocketphone, PhoneBurner, Frontspin, and Connect&Sell are worth looking at. These tools are built with features to:

  • Rotate and protect caller IDs.

  • Monitor spam flagging.

  • Integrate with CRMs to show relevant context at dial time.

But these tools work best when reps know how to work the phone. That’s the difference between activity and connection.

[Refer to: "What Does Sales Tech Bloat Actually Mean for Your SDRs"] — where we highlight how bloated tech stacks often mask weak processes and create false confidence in connection strategies.

The Real Problem Is Hidden in Your Metrics

If your team is making 80 calls a day and booking 1 meeting a week, you don’t have a tech problem. You’ve got a skills and process problem:

  • Are reps listening back to calls?

  • Are they calling when others aren’t?

  • Do they know how to navigate gatekeepers?

  • Are they coached on how to open strong?

AI call screening might reduce some pick-ups. But the biggest drop in meetings will still come from low skill, high volume strategies that have long passed their expiry date.

[Refer to: "Saving Costs: When to Buy What as Your Sales Dev Engine Grows"] — we made it clear then, and we’ll say it again now: investing in better training and smarter habits beats another tool license.

Ignore the Noise — Focus on Fundamentals

The AI call screening feature will absolutely be overblown. And some guru will try to sell you a course, a call assistant, or a new engagement platform to fix what is really just a training issue.

Don’t fall for the panic. You need:

  • Better data.

  • Cleaner processes.

  • Sharper coaching.

  • And a team that can adapt to shifts in behaviour — not overreact to them.

Final Thought

Come September, you’ll hear the rumble turn into a roar. But the best teams? They’ll barely notice the change. Because they were never playing the cold call game at random. They were already calling with purpose, across channels, and without relying on one number or one moment.

[Refer to: "4 Tech Stacks That Will Still Work in 2025"] — every team in that post made calls that stuck because they tracked follow-ups, built context, and stayed consistent.

Want to win in Q4? Start there.

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